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The Coward’s Guide To Conflict

For conflict avoiders.

Ursiny, Tim, Ph.D., The Coward’s Guide To Conflict, Sourcebooks, Inc., 2003

Getting Past No

A ground-breaking classic. A needed follow-up to the principles of Getting to Yes, which it incorporates.

Ury, William. Getting Past No: Negotiating Your Way From Confrontation to Cooperation, Revised Edition. Bantam Books, 1993