The Coward’s Guide To Conflict
For conflict avoiders.
Ursiny, Tim, Ph.D., The Coward’s Guide To Conflict, Sourcebooks, Inc., 2003
Getting Past No
A ground-breaking classic. A needed follow-up to the principles of Getting to Yes, which it incorporates.
Ury, William. Getting Past No: Negotiating Your Way From Confrontation to Cooperation, Revised Edition. Bantam Books, 1993